Refund Policy

Last Updated: 08/01/2024

1. Overview
Thank you for choosing Emplois Africa. We strive to provide high-quality services that meet your needs. This Refund Policy outlines the conditions under which we offer refunds for services purchased on our platform.

2. Non-Refundable Services
Generally, payments made for services on Emplois Africa are non-refundable. This includes but is not limited to:

• Subscription fees for any of our plans (e.g., Basic, Standard, Premium).
• Fees for job postings, featured listings, or other promotional services.
• Any other digital products or services provided by Emplois Africa.

3. Exceptions to the No-Refund Policy
In certain situations, we may offer refunds or credits at our sole discretion. Such exceptions may include:

• Technical Issues: If you were unable to access the service due to technical problems on our end and we were unable to resolve the issue within a reasonable time.
• Billing Errors: If there was an error in the billing process, such as a double charge or incorrect amount billed.
• Service Not Delivered: If a paid service was not delivered as promised and no satisfactory alternative solution was provided.

4. Refund Request Process
To request a refund, please follow these steps:

1. Contact Us: Send an email to support@emplois.africa or contact us through our customer support portal with your refund request. Please include your name, account details, the service you are requesting a refund for, and the reason for your request.
2. Review Process: Our team will review your request and may ask for additional information or documentation if needed.
3. Decision: You will receive a response within 3 business days. If approved, the refund will be processed using the original payment method.

5. Refund Timeframe
If your refund request is approved, please allow 7 business days for the refund to be processed and reflected in your account. The actual time may vary depending on your payment provider.

6. Changes to This Policy
Emplois Africa reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review this policy regularly.

7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at support@emplois.africa or call us at (+223) 44 50 08 31.